Job Type Permanent / Full Time Working Experience 1 - 3 Years Education Level Higher National Diploma Industry Travel Jobs Qualifications 1.
Applicant must have a minimum of HND in management studies / Marketing / Public Relations / Communication from a recognized tertiary institutionApplicant must have Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, and Multi-tasking.
3. Fluent in English, verbal and written in addition to local language 4. Have good communication skills and Strong phone contact handling skills and active listening5.
Two years working experience in Customer Service or any related Description
Document all call information according to company accepted procedures
Identify and escalate priority issues
Update existing client information
Provide clients with service information
Answer distress calls professionally
Respond to customer enquiries
Handle and resolve customer complaints and specific customer requests
Provide customers with product and service information
Enter customer information into data base
Follow up on all customer requests to ensure deadlines are met.
Complete call logs
Ensure front office is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets
Ensure timely and accurate customer service