Customer Service Executive needed in Accra
BusinessGhana
Region Greater Accra, ghana
4h ago

Job Type Permanent / Full Time Working Experience 1 - 3 Years Education Level Higher National Diploma Industry Travel Jobs Qualifications 1.

Applicant must have a minimum of HND in management studies / Marketing / Public Relations / Communication from a recognized tertiary institutionApplicant must have Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, and Multi-tasking.

3. Fluent in English, verbal and written in addition to local language 4. Have good communication skills and Strong phone contact handling skills and active listening5.

Two years working experience in Customer Service or any related Description

  • Document all call information according to company accepted procedures
  • Identify and escalate priority issues
  • Update existing client information
  • Provide clients with service information
  • Answer distress calls professionally
  • Respond to customer enquiries
  • Handle and resolve customer complaints and specific customer requests
  • Provide customers with product and service information
  • Enter customer information into data base
  • Follow up on all customer requests to ensure deadlines are met.
  • Complete call logs
  • Ensure front office is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets
  • Ensure timely and accurate customer service
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