The COO will oversee all operational functions of the company and is responsible for managing all hands-on operational aspects of the Company.
He will also ensure that the Company has the proper operational controls in place to effectively grow the business and ensure financial viability.
Responsible for all activities when CEO is absent.
Work closely with the CEO to develop and accomplish goals and strategic plans established by board members and executives of the Company.
Spearhead the development, communication and implementation of effective growth strategies and processes.
Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of our organization.
Responsible for the measurement and effectiveness of all internal and external operational processes.
Day-to-day responsibilities and strategic planning activities.
Marshalling limited resources to the most productive uses with the aim of creating maximum value for the company’s stakeholders.
Developing and cascading the organization’s strategy / mission statement to the lower-ranking staff, and recommending and implementing approved and appropriate rewards / recognition and coaching / corrective practices to align personnel with company goals.
Planning by prioritizing customer, employee, and organizational requirements.
Maintaining and monitoring staffing levels, Knowledge-Skills-Attributes (KSA), expectations and motivation to fulfil organizational requirements.
Driving performance measures for the operation (including a consideration of efficiency versus effectiveness).
Being in the spotlight. Need to manage the luxury of working behind a public figure both inside and outside the organization and must learn how to manage this additional obligation.
Provide timely, accurate and complete reports on the operating condition of the Company.
Remain knowledgeable of market and industry trends, competitors, and all aspects of the Company’s market.
Establish key performance indicators for management of the operations team.
Responsible for capital planning and expenditures.
Establish commission structures, training and long and short-term goals for the operations team.
Gather and analyze industry tends to assist in developing corporate strategy.
Represent the Company at various community activities, and meet and network regularly with business leaders in the community.
Any other duties in line with the role, which may be assigned from time to time.
University degree in Project Management, Marketing or equivalent.
Practical sales and marketing training and / or certification.
At least 5 years’ relevant experience, 2 of which must be in a senior level position.
Ability to design and implement operations policies and strategies.
Excellent communication skills.
Ability to manage people and lead a team
Ability to delegate effectively.
Excellent analytical skills.