Chinese Customer Support Agent
Bayview Technologies, Inc.
Accra
5d ago
source : Jobberman

Job Summary

Deliver the highest quality of service to High Value Customers

  • Minimum Qualification : Diploma
  • Experience Level : Entry level
  • Experience Length : No Experience / Less than 1 year
  • Job Description

  • Assist with knowledgeable support to all customer requests across all products and all channels
  • Provide immediate and accurate response to all customer contacts on social media, phone, e-mail and live chat
  • Delivering first time resolution to all customer requests up to authority and permission levels
  • Creating and constantly developing unique positive personal relationships with a High Value Customers
  • Maintain customer profiling and communication database history for all High Value Customers
  • Ensure that High Value Customer transactions are completed accurately and timeously
  • Able to confidently promote other products and services where appropriate
  • Active outbound calling to develop the lifetime value of the customer
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