Lounge Supervisor
Exhale Lounge
Accra
6d ago
source : Jobberman

Job Summary

Responsible for Supervising the lounge in a highly professional manner

  • Minimum Qualification : HND
  • Experience Level : Mid level
  • Experience Length : 2 years
  • Job Description

  • Supervise the lounge in a highly professional manner to ensure that customers can expect the highest quality of service through efficient management of staff and continuous improvement to product and services
  • Ensure that defined customer lounge service standards and brand aspirations are achieved and maintained at all times
  • Staff supervision - Lead, coach and motivate lounge staff including assist with hiring and training of staff, ensuring adherence to company rules, regulations and standards.
  • Conduct performance appraisals of lounge staff and handle performance issues.
  • Ensure operational standards through well-defined staff rostering, regular lounge briefings etc.
  • Qualification and Requirements

  • Previous experience working in a hospitality role
  • The ability to prioritise and have an eye for detail
  • Ability to lead, supervise and motivate staff, while working effectively as part of a team
  • Excellent customer service skills and the ability to work effectively under pressure
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