Mandarin To English Translator Needed!
BusinessGhana
Region Greater Accra, ghana
1d ago

Job Type Temporary / Contract / Project Working Experience 3 - 5 Years Education Level Higher National Diploma Industry Retail Jobs Qualifications HND in Customer Service / Communications Description

OVERVIEW

Our client is seeking to engage Customer Service Representatives who can speak Mandarin and English immediately.

NB : IF YOU CAN'T SPEAK MANDARIN, DON'T APPLY!

WHAT YOU WILL DO

  • Manage incoming calls.
  • Identify and assess customers' needs to achieve satisfaction.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Greet customers warmly and ascertain problem or reason for calling.
  • REQUIRED QUALIFICATIONS, SKILLS AND COMPETENCES

  • Ability to speak Mandarin Fluently.
  • HND in Customer Service / Communications
  • Certificate in Languages (Mandarin).
  • Proven customer support experience.
  • Excellent communication and presentation skills.
  • Strong phone contact handling skills and active listening.
  • Customer orientation and ability to adapt / respond to different types of characters.
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