Van Sales Officer
Region Greater Accra, ghana
9h ago

Job Type Permanent / Full Time Working Experience 1 - 3 Years Education Level Higher National Diploma Industry Manufacturing Jobs Qualifications Higher National Diploma Description


Prepare daily replenishment stock order sheet. Loading of the Van Sales vehicle. Ensure products as prepared for loading are counted and reconciled against order sheet.

Ensure truck is connected to standby power and is running correctly and holding temperature.


Pack and load all stock off replenishment for delivery runs. Handle stock with care. Sales Complete a programme of customer sales visits as defined by run sheets.

Communicate special prices and marketing campaigns to customers. Explaining and selling new stock lines to customers. Liaise with Purchasing Manager to ensure all products required by customers are in stock and available.

Listen to and follow up customer complaints and queries until resolved. Accurately invoice customers in the manner prescribed by the company, always double checking to ensure 100% accuracy.

Where manual dockets are used these are to be filled in properly and correctly and handed to the administration manager for processing at the end of the day.

Copies of manual invoices-delivery dockets to be returned to Admin Manager at end of run for processing.

Customer Service

Assist customers with placement of stock on delivery. Provide customers with contact name for follow-up enquiries. Maintain a customer call list with up to date telephone contacts so run can be covered by Telemarketers in the event of your absence for any reason.

Be polite and courteous at all times. Be tidy and presentable taking pride in uniform provided. Manage all customers stock levels and needs correctly to ensure after hours call outs are minimal To attend to after hours call outs as required by the customers Driving maintain schedules of delivery and keep within timetables handle company stock with care collect and account for cash on COD deliveries following the company cash handling policy record deliveries, cash and stock returns on Driver’s run sheet and Requests for Credit as required by the company policy Take responsibility for assigned truck.

Notify the company wen service and other maintenance is required. Notify the company of any accidents or damage to the vehicle.

Present yourself for work in clean and tidy clothes that are in line with the company policy on Driver uniforms Deal with the company’s customers in a courteous and respectful manner Have a current drivers licence applicable for the vehicle you drive Stock Credits Stock credits are not to be issued to customers unless authorised by the Admin Manager.

If stock is to be returned a full credit request is to be issued to the customer with explanation of reason. The original copy to be left with customer.

Stock returns accompanied by copy of credit requests are to be signed in by the Inventory Controller / Warehouse Manager or an authorised Warehouse Supervisor, without exception, immediately on your return.

No action may be taken with stock returned until authorisation for its handling is made by the Warehouse Manager and in his absence the Inventory Control Supervisor.

Food Safety

As per your Employment Agreement, ensure that you maintain the highest levels of food safety by ensuring that all frozen and chilled goods are placed in cold storage as a priority.

All stock must be stored up off the floor. Observe Company policies on personal hygiene, wounds and infectious illnesses Ensure that the highest levels of food safety are maintained -

As per the food safety guidelines defined in the HACCP manual, handle company stock with care which includes the monitoring of product temperature whilst in the delivery vehicle -

Keep delivery vehicle clean and tidy in accordance with company cleaning policies - Observe the Company’s policy on wounds, Infectious illnesses and personal hygiene Record Temperature reading of refrigerated body on run sheets 3 times during shift.

Follow instructions of Compliance Supervisor in relation to Food Safety Programme (HACCP). Health and Safety Perform daily equipment and machinery safety checks as required before use.

Advise your Supervisor of any damaged or faulty equipment immediately. Follow instructions in relation to Health and Safety issued by Compliance Supervisor.

Adhere to Health and Safety rules outlined in your Employment Agreement. Stock Ensure all stock is rotated by adhering to the first in first out policy (FIFO).

Monitor stock expiry dates and ensure stock is sold prior to expiry. Report all damaged and any out of date stock to the Warehouse Manager for a decision as to disposal.

Assist with the Company stocktakes, including recounts. Complete monthly stocktakes of van stock. Other Check daily critical fluid levels in the truck you are using i.

e. Oil Water Fuel and report immediately to Warehouse Manager any maintenance that is required. Complete proper and timely paperwork relating to your duties as directed by the General Manager.

To perform other tasks not already defined in this job description as directed by the General Manager, where these tasks reasonably relate to the duties already detailed.

Key Performance Indicators Effectiveness of relationships with customers. Accuracy of ordering and reconciling Van Stock.

Accuracy of deliveries. Product knowledge. Compliance with food safety requirements. Continuity of health and safety checks.

Perceptions of teamwork by other personnel with functional relationships. Contribution to achievement of goals within overall group and Company.

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