Kempinski Hotel Gold Coast City Accra is the only five-star luxury hotel offering state of the art meeting facilities and services in the city.
Conveniently located in the downtown area and in close proximity to the State House, the Accra International Conference Centre and the National Theatre.
The property has 269 luxury rooms (largest room size in Accra), 24 suites, a variety of F&B offerings as well as large conference facilities and the largest SPA in West Africa (opening soon), a perfect mix of categories to meet the needs of both corporate and conference visitors to the country.
The incumbent in this position is responsible for delivering a variety of spa services in a safe and comfortable manner.
Maintaining equipment and inventory of products. Acknowledging and responding to relevant customer queries, needs and expectations.
To deliver and exceed the guests’ expectations in accordance with Resense’s spa vision, core values and all related brand standards, procedures and policies.
To deliver treatments and whole spa experience to high standard and ensure the guests’ needs are cared for. This means tailoring treatments where needed in accordance with Resense training.
To connect’ and communicate with guests. Get to know and understand the guest and record preferences and information as required.
To be very knowledgeable of all treatments offered and aware of any promotions on offer at any given time.
Ensure that the handover is completed in the guest journey as per the outlined standard, follow up on treatment experience, expectations and satisfaction and act on any discrepancies.
Following scheduled roster and daily appointment schedule.
Manage levels of professional stock and supplies.
Reference and abide by the spa’s standard operating procedures & policies.
Responsible for achieving sales targets as set by the Spa Director / Head Therapist.
Assist with demonstrations / events as required.
Must adhere to training as set down by the Spa Director and Head Therapist.
To use the correct quantities of products as specified by the manufacturer and not exceed that amount.
To supervise and conduct the safety of users and equipment at the Spa and to receive training to ensure that all relevant legislation pertaining to the Health and Safety and Hygiene standards are implemented and monitored within the spa.
To maintain a high standard of appearance and personal hygiene as per Resense policy.
To always be punctual and prepared in advance of treatments.
Ensure that daily sales figures are accurately recorded.
To be adaptable and accountable for all actions.
To cover reception as and when required.
Courtesy to guests and other members of staff at all times.