Associate, Customer Success
Rainforest Alliance
Accra or Kumasi, Ghana
4d ago

Position summary :

The Associate-Customer Success in Ghana will be responsible for supporting producers (farmers) and supply chain actors (e.

g exporters) by giving advice to ensure compliance with all standards and policies of our cocoa programs and other requirements of Rainforest Alliance.

He / she will also be responsible for providing members with technical support on Rainforest Alliance traceability systems.

Finally, he / she will monitor in line with the Finance and Accounting department, invoices of members.

Relationship management and customer satisfaction are guiding principles in this work.

Support to members

  • Provide information and technical assistance to members implementing UTZ and / or Rainforest Alliance certification programs and / or using our traceability systems (Good Inside Portal, MarketPlace, Multitrace) and;
  • Manage the customer satisfaction and the relationship with Rainforest Alliance members all along the supply chain and;
  • Liaise with and support the Finance and Accounting department, in Ghana members invoice monitoring and;
  • Ensure the regular update of Ghana members database.
  • Communication and training

  • Provide relevant information to feed Rainforest Alliance (social) media communication and;
  • Assist in delivering trainings and webinars to different user types of the Rainforest Alliance traceability systems.
  • Qualifications

  • Master degree or higher;
  • Minimum 2 years of experience in customer relations management (Account Management, Customer Service or similar);
  • Customer service oriented and excellent communication skills;
  • User literacy in IT systems (ERP / CRM or traceability)
  • Accuracy, problem solving, proactive, hands-on;
  • Ability to handle multiple priorities and deadlines in a dynamic work environment.
  • Proficiency in written and spoken French and English, other languages are a plus;
  • Notes

    Only candidates authorized to work in Ghana will be considered.

    The Rainforest Alliance is an equal opportunity employer.

    Deadline to Apply : Feb 21, 2020


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