Call Operator
Outsourced Global Company
Accra
4d ago
source : Jobberman

Job Summary

Assist callers with questions regarding services or products of companies.

  • Minimum Qualification : High School (S.S.C.E)
  • Experience Level : Entry level
  • Experience Length : 1 year
  • Job Description

  • Suppose and provide superior service via phones, email, and chat as a receiver and caller.
  • Use questioning and listening skills that support effective telephone communication.
  • Use an effective approach to handle special telephone tasks like taking messages, call backs, holds, interruptions and international disconnects.
  • Understand the impact of attitude in handling calls professionally.
  • Effectively deal with job stress, angry / upset callers.
  • Ability to organize your day.
  • Use the most appropriate way to communicate with different behavior types of customers over the phone.
  • Apply the proper telephone etiquette to satisfy various customer situation.
  • Apply the proper telephone etiquette to satisfy various customer situations.
  • Apply the appropriate actions to effectively control a telephone presentation.
  • Display ownership to additional tasks as required by superiors.
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