Customer Service Representative
Anonymous Employer
Accra
6d ago
source : Jobberman

Job Summary

A reputable firm requires the services of a customer service rep

  • Minimum Qualification : HND
  • Experience Level : Entry level
  • Experience Length : 3 years
  • JOB FUNCTIONS

  • Gothe extra mile to engage customers
  • Resolvecustomer complaints via phone, email, mail or social media
  • Usetelephones to reach out to customers
  • Greetcustomers warmly and ascertain problem or reason for calling
  • Assistwith placement of orders, refunds, or exchanges
  • Adviseon company information
  • Takepayment information and other pertinent information such as addresses and phonenumbers
  • Placeor cancel orders
  • Actas the company gatekeeper
  • Suggestsolutions when a product malfunctions
  • Handleproduct recalls
  • Attemptto persuade customer to reconsider cancellation
  • Informcustomer of deals and promotions
  • Sellproducts and services
  • Utilizecomputer technology to handle high call volumes
  • Workwith customer service manager to ensure proper customer service is beingdelivered
  • Closeout or open call records
  • Compilereports on overall customer satisfaction
  • Readfrom scripts
  • Handlechanges in policies or renewals
  • Resolvecustomer complaints via phone, email, mail or social media
  • SKILLS AND PROFICIENCIES

  • HNDor degree
  • 3 years relevant experience
  • ProductKnowledge
  • QualityFocus
  • DocumentationSkills
  • ListeningSkills
  • PhoneSkills
  • ResolvingConflict
  • Patience
  • Apply
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