Customer Service Executive
SBP AFRICA
Accra
3d ago
source : Jobberman

Job Summary

The Customer Service Executive (CSE) is primarily responsible for the receipt and first level resolution of customer related incidents and request.

  • Minimum Qualification : HND
  • Experience Level : Mid level
  • Experience Length : 3 years
  • Job Description

    Key Roles and Responsibilities

  • Maintaining a positive, empathetic and professional attitude toward customers always
  • Responding promptly to customer inquiries
  • Communicating with customers through various channels
  • Acknowledgment and resolution of customer complaints
  • Being abreast on products and services rendered by the company
  • Processing customer requests
  • Troubleshooting and resolving customer incident reports
  • Keep records of customer interactions, comments and complaints
  • Provide feedback on the efficiency of the customer service process
  • Ensuring customer satisfaction and providing professional customer support
  • Weekly reporting of tasks done
  • Qualification and Skill Requirements

  • Ability to pay attention to details
  • Ability to empathize
  • Problem solving skills
  • Proficient use of Microsoft Office
  • Verbal communication skills
  • Written communication skills
  • Experience and Qualification
  • B.Sc. / HND in any discipline
  • 1 year of experience in a Customer Service Role
  • Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form