Ranked by Washington Technology as a top 100 leader in IT services, Abt Associates is a mission-driven, global leader in research and program implementation in the fields of health, social and environmental policy, and international development.
If you want to apply your technical expertise to programs that help control infectious diseases, address housing and homelessness issues, and inform policies that create economic opportunities in the U.
S. and abroad, we invite you to join our team. Our IT team of over 60 professionals collaborates across 45 offices. As a member of our team, you will be on the front line supporting users around the world.
Clients have come to rely on Abt to provide innovative solutions with energy, creativity and top notch customer service.
Our company culture of continuous learning supports opportunities for long-term career growth and a balanced work / life experience.
Due to the COVID-19 crisis, this position will be based as a telecommuter for the foreseeable future. Only when Abt reopens offices to all employees will there be an expectation that new hires return to the geographical office to which they were hired.
The incumbent is responsible for the day-to-day operation and / or the escalation of our international computing environment.
This includes identifying and resolving system issues, monitoring performance, researching, installing and testing new releases and patches and working closely with local IT managers, project leads and other Sr.
IT staff for issue escalation and resolutions.
Key Roles and Responsibilities
Provide Tier-2 technical support for both hardware and software issues our users encounter
Monitor the infrastructure daily and respond immediately to security or usability concerns
On-site infrastructure setup for International Project Startups
Verify successful backups of data
Upgrade systems and processes as required for enhanced functionality and security issue resolution
Administrate infrastructure, including server firewalls, databases, malware protection software and other processes
Review application logs and polling reports regularly
Install and test computer-related equipment
Ensure that all assigned service requests, system development projects and problem reports assigned are properly completed, on schedule, by performing accurate project planning and time estimates, accurate analysis, effective design, sound programming, complete testing, and clear documentation.
Maintain security controls and monitoring of systems including patching, software updates and other system threats.
Establish and write detailed documentation including process, procedures, disaster recovery and SLA thresholds in accordance with business requirements.
Extensive experience with Microsoft operating systems and management tools
Working knowledge of security best practices
Demonstrated experience with Windows and Linux system administration in cloud-based environments
Understanding of the Amazon Web Services (AWS) environment
Self-motivated and able to work independently in a fast paced, deadline driven environment
Experience with configuration management tools
Understanding of GovCloud / FedRamp security requirements
Fundamental knowledge of Networking, Operating Systems, Package Build System, Database Servers, Firewalls, System Imaging and Data Backup Software.
Strong knowledge of Microsoft Office Applications.
Strong communication skills, particularly in translating perceived needs into technical requirements
Strong documentation skills
BA / BS with (3+) years of experience OR the equivalent combination of education and experience
Bachelor’s degree and 4-6 years of experience OR the equivalent combination of education and experience
Abt Associates is an Affirmative Action / Equal Opportunity employer committed to fostering a diverse workforce. Abt Associates provides market-competitive salaries and comprehensive employee benefits.