Client Service Person
Anonymous Employer
Tema
2d ago
source : Jobberman

Job Summary

A qualified client service person is needed urgently.

  • Minimum Qualification : HND
  • Experience Level : Entry level
  • Experience Length : 3 years
  • Job Description

    Job Duties and Responsibilities

  • deal directly with customers either by telephone, electronically or face to face
  • respond promptly to customer inquiries
  • handle and resolve customer complaints
  • obtain and evaluate all relevant information to handle product and service inquiries
  • provide pricing and delivery information
  • perform customer verification
  • set up new customer accounts
  • process orders, forms, applications and requests
  • organize workflow to meet customer time frames
  • direct requests and unresolved issues to the designated resource
  • manage customers' accounts
  • keep records of customer interactions and transactions
  • record details of inquiries, comments and complaints
  • record details of actions taken
  • prepare and distribute customer activity reports
  • maintain customer databases
  • manage administration
  • communicate and coordinate with internal departments
  • follow up on customer interactions
  • provide feedback on the efficiency of the customer service process
  • Key Skills and Competencies

  • HND, or degree or equivalent
  • 3 years professional experience
  • Interpersonal skills
  • Communication skills - verbal and written
  • Listening skills
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Data collection and ordering
  • Customer service orientation
  • Initiative
  • Stress tolerance
  • Apply
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