Debt Collection Executive
Region Greater Accra, ghana
4h ago

Job Type Permanent / Full Time Working Experience 3 - 5 Years Education Level First Degree Industry Finance Jobs Qualifications Degree in Accounting or related field Description

The Debt Collection Officer is responsible for providing support to the organisation with particular emphasis on the collection of revenue and management of finance.

The position liaises directly with clients, issues invoices / notices, negotiate on outstanding payments and where necessary initiates recovery action.

The Debt Collection Officer is responsible for the administration and implementation of the debt recovery process.


  • Maintain statistics on recoveries
  • Keep tracking outstanding debts
  • Plan course of action to recover owed money
  • Locate and contact debtors
  • Negotiate payoff deadlines and payment plans
  • Handle customers' questions or complaints
  • Identify gaps in the system and recommend solutions
  • Build trust with debtors
  • Update account status and database regularly
  • Comply with requirements when legal action is unavoidable
  • Ensuring accounts, invoices, notices and statements are generated, issued and / or administered on time and consistent with legislative and audit requirements
  • Directly liaising / corresponding with a range of clients / stakeholders on Departmental policy, payments and financial reporting requirements
  • Negotiating with clients on arrangements regarding payments and making recommendations to management to ensure Departmental guidelines in relation to installment agreements and the processing of monies received are adhered to
  • Contribute to the achievement of team and organizational objectives
  • Contact debtors by telephone, letter, email, to agree debt recovery plans and follow up as appropriate
  • Researching debtor companies, assisting in researching laws and procedures to provide written advice to clients.

  • BSc in Accounting or related
  • 4-8 years’ experience in high value corporate collection and also B2B.
  • SKILLS :

  • Strong planning and organizational skills ·
  • Good time management ·
  • Strong communication skills (both written and oral) and an excellent telephone manner ·
  • Appropriately assertive manner to deal with debtors and clients ·
  • Confident manner ·
  • Proactive and ability to take initiative ·
  • Able to work within a team as well as independently ·
  • Able to handle pressure and tight deadlines ·
  • Natural ability to interact with people from various backgrounds and various levels
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