Job Type Permanent / Full Time Working Experience 3 - 5 Years Education Level First Degree Industry Finance Jobs Qualifications Degree in Accounting or related field Description
The Debt Collection Officer is responsible for providing support to the organisation with particular emphasis on the collection of revenue and management of finance.
The position liaises directly with clients, issues invoices / notices, negotiate on outstanding payments and where necessary initiates recovery action.
The Debt Collection Officer is responsible for the administration and implementation of the debt recovery process.
Maintain statistics on recoveries
Keep tracking outstanding debts
Plan course of action to recover owed money
Locate and contact debtors
Negotiate payoff deadlines and payment plans
Handle customers' questions or complaints
Identify gaps in the system and recommend solutions
Build trust with debtors
Update account status and database regularly
Comply with requirements when legal action is unavoidable
Ensuring accounts, invoices, notices and statements are generated, issued and / or administered on time and consistent with legislative and audit requirements
Directly liaising / corresponding with a range of clients / stakeholders on Departmental policy, payments and financial reporting requirements
Negotiating with clients on arrangements regarding payments and making recommendations to management to ensure Departmental guidelines in relation to installment agreements and the processing of monies received are adhered to
Contribute to the achievement of team and organizational objectives
Contact debtors by telephone, letter, email, to agree debt recovery plans and follow up as appropriate
Researching debtor companies, assisting in researching laws and procedures to provide written advice to clients.
BSc in Accounting or related
4-8 years’ experience in high value corporate collection and also B2B.
Strong planning and organizational skills ·
Good time management ·
Strong communication skills (both written and oral) and an excellent telephone manner ·
Appropriately assertive manner to deal with debtors and clients ·
Confident manner ·
Proactive and ability to take initiative ·
Able to work within a team as well as independently ·
Able to handle pressure and tight deadlines ·
Natural ability to interact with people from various backgrounds and various levels