Outbound – Customer Care Representative
StarTimes Ghana
3d ago
source : Jobberman

Job Summary

StarTimes is looking for young and energetic individuals for the Outbound Call Center Position.

  • Minimum Qualification : High School (S.S.C.E)
  • Experience Level : Entry level
  • Experience Length : 1 year
  • Who We Are :

    StarTimes is a pay TV serviceoperator serving more than 8 million subscribers in Africa. With locations in10 African countries and aiming to reach 30 African countries and 30 millionsubscribers in 2018.

    StarTimes launched its operationsin Ghana with its featured content platform of over 440 authorized channels.The content covers diverse categories to meet the needs of the Ghanaian Market.

    VISION :

    To enable every household haveaccess to digital TV, afford digital TV, watch digital TV and enjoy the beautyof digital TV.


    Title : Outbound CCR (Reactivation Agent)

    Responsibilities :

  • Our Reactivation Agents contactour dormant customers to reactive their services
  • Responsible for upsellingof subscriptions bouquets to both dormant and existing customer if need be
  • Work from a call centermaking cold calls to customers
  • Responsible for meetingdaily, weekly, monthly key performance indicators (KPIs)
  • Educate dormant customersabout product and services without sounding robotic and rehearsed
  • Must have a strongcustomer service background
  • Able wot access customerinformation in computer system, and manage customer data across more than onecomputer applications
  • Ability to manage timeand multitask and update records and information
  • Able to respond tocustomer concerns and questions
  • Must be a quick learn tolearn and understand company products and services
  • Must be able to meetproductivity goals / KPIs consistently.
  • Must have salesbackground and customer service background
  • Any other duties assignedby supervisor
  • BasicQualifications :

  • A minimum of Diplomarequired
  • 1 3 years’ workexperience
  • ThePerson

  • Passionate about customercare and sales
  • Target oriented
  • Experience working withMs Office
  • Fluent in written andspoken English and any of the local languages especially Twi, Ewe, Ga.
  • Has passion forcommission-based work
  • Able to work well underpressure and under minimum supervision
  • An excellentcommunicator
  • A team player
  • Exposure to Customer Careor Call Center experience is a plus
  • Apply
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