Customer Experience Personnel
Npontu Technologies Ltd
Tema
4d ago
source : Jobberman

Job Summary

Perform the duties of a Customer Experience Personnel, opening is for national service personnels

  • Minimum Qualification : Degree
  • Experience Level : Entry level
  • Experience Length : No Experience / Less than 1 year
  • Job Description

  • Answer customer inquiries via phone, email, and in-person
  • Direct customers to online resources
  • Update customer records in the system, including notes about interactions
  • Pitch ideas for improving customer care
  • Create and maintain reports about customer interactions
  • Attend weekly staff meetings
  • Participate in team-building activities
  • Develop a rapport with customers
  • Encourage customers to complete surveys
  • Make recommendations to management to improve customer experience
  • Candidate must possess the following

  • Communication skills
  • Excellent Presentation Skills
  • Confidence
  • Strong interest in the software industry
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