Customer Support Specialist – English at Bolt
Bolt
Ghana, Accra
7h ago
source : Jobweb Ghana

Bolt is one of the fastest growing startups in the world with over 30M happy customers in 30+ countries, from Europe to Mexico to Africa.

We’re building the future of transport one platform that connects you with cars, motorcycles, scooter sharing, and anything else you need to move around in your city.

Fast, convenient and affordable for everyone, as transport should be.

We believe in a future with less car ownership and flexible urban mobility. By bringing reliable on-demand transport to the masses, we’re helping cities evolve towards decreased traffic congestion and pollution.

Having reached a $1B valuation in just 5 years, we’re all about hyper-fast growth. And we’re just getting started.

We are looking for an experienced Customer Support Specialist, who will make it easy and effortless for all Bolt users regardless of their country of location.

Let’s build the future of transportation together!

What You’ll Be Doing

  • Represent Bolt in any English spoken marketSupport all Bolt’s users and help them get the most out of our appsCreate loyal fans by showing them we really careContribute and share ideas to decrease the workload and improve the quality & speed of Bolt’s customer supportBe a key player in building a support team in a challenging growth environment
  • Requirements

  • Understand what does outstanding customer support look like and be ready to go the extra mileBe ready to work in shifts Be always ready to put customers first , be passionate about helping others Be curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt Be a hustler , not stopping after 20 obstacles a dayHave excellent spoken and written English skills, any other language is a plusBe passionate about new technologies and ridesharing
  • Benefits

  • Motivating compensation No corporate BS we’re moving too fast for thatAmazing personal growth experience at one of the fastest-growing startups in Europe & AfricaWorking with a motivated and talented international team , plus regular team eventsWorking in one of the coolest offices in Accra Impactful work you’ll have a rare opportunity to build a product literally used by millions of people across the world
  • Our team is made up of thinkers, innovators and go-getters shaping the way millions of people move around the globe. We value passionate and down-to-earth people who are driven to get things done and find creative solutions to problems.

    We recognize that our strength and success are directly linked to the talent and skills of our team members and a lean approach to our work.

    Our headquarters are situated in Tallinn, Estonia and we have offices in 30+ countries around the world.

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