Application Support
BusinessGhana
Region Greater Accra, ghana
2d ago

Job Type Permanent / Full Time Working Experience 1 - 3 Years Education Level First Degree Industry IT Jobs Qualifications Educational / Professional Requirements : 1.

Minimum of a first degree in a related field2.At least 3 years of working experience in Application Support or similar role.

3.Excellent written and verbal communication skills4.Have a solid Working knowledge of the following a. Office 365b.SQL / MySQL Databases & basic network configurationc.

IT Hardware and Software5.Understands application support requirements towards development and makes sure that they are acceptance tested.

The prospective applicant must have the following application support skills : a.Complex problem solvingb.Ability to diagnose & address application issuesc.

Ensures that SLA with end-users is heldd.Suggest changes in application based on specific user needse.Provide consultation and informal training to end-

usersf.Can create complex monitoring scripts for application monitoringg.Can manage complex operation task handover towards first line support h.

Makes sure that regression test for new developments takes place6.Understands monitoring concept, knows monitoring tools used for application and can define and interpret complex application alerts 7.

Can create complex monitoring scripts for application monitoring8.Can manage complex operation task handover towards first line support 9.

Makes sure that regression test for new developments takes place Description

The interested applicant must have a working knowledge of database management systems, different operating systems and different programming languages.

Will be responsible for daily operation, support and maintenance of IT applications.

  • Problem Solving and Troubleshooting
  • Onboarding New Users
  • Identify Potential System Issues
  • Working with Cross-Functional Teams
  • Helpdesk Support
  • Identifying and Evaluate Technology Solutions
  • Apply
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