Client Service Officer
BusinessGhana
Region Greater Accra, ghana
2d ago

Job Type Permanent / Full Time Working Experience 3 - 5 Years Education Level Higher National Diploma Industry Retail Jobs Qualifications QUALIFICATION

  • A minimum of an HND is needed
  • 4 years work experience is required
  • communication skills - verbal and written
  • listening skills
  • problem analysis and problem-solving
  • attention to detail and accuracy
  • data collection and ordering
  • customer service orientation adaptability Description
  • Place or cancel orders
  • Answer questions about warranties or terms of sale
  • Act as the company gatekeeper
  • Suggest solutions when a product malfunctions
  • Handle product recalls
  • Attempt to persuade customer to reconsider cancellation
  • Inform customer of deals and promotions
  • Sell products and services
  • Utilize computer technology to handle high call volumes
  • Work with customer service manager to ensure proper customer service is being delivered
  • Close out or open call records
  • Compile reports on overall customer satisfaction
  • Read from scripts
  • Handle changes in policies or renewals
  • Resolve customer complaints via phone, email, mail or social media
  • Apply
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