African Bagg
6d ago

Job Brief

The Ticketing Officer is responsible for making and confirming reservations for transportation or lodging, or sell transportation tickets.

  • Check baggage and direct passengers to designated concourse, pier, or track; deliver tickets, contact individuals and groups to inform them of package tours;
  • or provide tourists with travel or transportation information.

    Responsibilities :

  • Conduct in person / phone sales using Pacioln ticketing software.
  • Organize and distribute will-call tickets.
  • Describe venue layouts and seating locations.
  • Call customers to advise of event changes and / or cancellations; as may periodically be required.
  • Respond to customer inquiries with accurate up-to-date information.
  • Provide superior customer service.
  • Maintain a current working knowledge of all events, services, and procedures by reviewing event information sheets and posted or verbal communication.
  • Strong customer service skills with the ability to resolve customer conflicts, should they arise.
  • Read, write and communicate effectively with co-workers and the general public.
  • Deal professionally, courteously and tactfully with the public and coworkers.
  • Flexibility to work nights, weekends and / or holidays when needed.
  • Light administrative duties.
  • Requirements :

  • 2+ years’ experience in same, similar or other industry
  • Proven customer service experience.
  • Capability of communicating positively with guests to establish their needs efficiently and courteously.
  • Friendly, courteous phone demeanour.
  • Proficient computer and typing skills.
  • Cash management / POS experience required.
  • Ability to work in a fast paced, ever changing environment.
  • Ability to work alone or as part of a team setting.
  • Previous experience with ticketing software an asset.
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