The Ticketing Officer is responsible for making and confirming reservations for transportation or lodging, or sell transportation tickets.
Check baggage and direct passengers to designated concourse, pier, or track; deliver tickets, contact individuals and groups to inform them of package tours;
or provide tourists with travel or transportation information.
Conduct in person / phone sales using Pacioln ticketing software.
Organize and distribute will-call tickets.
Describe venue layouts and seating locations.
Call customers to advise of event changes and / or cancellations; as may periodically be required.
Respond to customer inquiries with accurate up-to-date information.
Provide superior customer service.
Maintain a current working knowledge of all events, services, and procedures by reviewing event information sheets and posted or verbal communication.
Strong customer service skills with the ability to resolve customer conflicts, should they arise.
Read, write and communicate effectively with co-workers and the general public.
Deal professionally, courteously and tactfully with the public and coworkers.
Flexibility to work nights, weekends and / or holidays when needed.
Light administrative duties.
2+ years’ experience in same, similar or other industry
Proven customer service experience.
Capability of communicating positively with guests to establish their needs efficiently and courteously.
Friendly, courteous phone demeanour.
Proficient computer and typing skills.
Cash management / POS experience required.
Ability to work in a fast paced, ever changing environment.
Ability to work alone or as part of a team setting.
Previous experience with ticketing software an asset.