Customer Service Supervisor
Anonymous Employer
Accra
1d ago
source : Jobberman

Job Summary

Customer service supervisor needed to manage and process distributor sales and problems as well as enforce the policies of the company.

  • Minimum Qualification : Degree
  • Experience Level : Executive level
  • Experience Length : 2 years
  • Job Description

  • Supervises and coordinates activities of workers engaged in customer service activities.
  • Plans, prepares, and devises work schedules, according to targets and workloads
  • Observes and evaluates workers' performance.
  • Issues instructions and assigns duties to workers.
  • Trains and instructs employees.
  • Communicates with other departments and management to resolve problems and expedite work.
  • Interprets and communicates work procedures and company policies to staff and customers.
  • Helps workers in resolving problems and completing work.
  • Resolves complaints and answers questions of customers regarding services and procedures.
  • Reviews and checks work of subordinates such as reports, records, and applications for accuracy and content, and corrects errors.
  • Prepares, maintains, and submits reports and records, such as budgets and operational and personnel reports.
  • Makes recommendations to management concerning staff and improvement of procedures.
  • Plans and develops improved procedures.
  • Handles customer orders and enlighten them on new and existing products.
  • Qualification and Requirements

  • Should have excellent communication and interpersonal skills.
  • Experience with the building materials industry is a plus.
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