Call Centre Representatives
Region Greater Accra, ghana
4d ago

Job Type Temporary / Contract / Project Working Experience 1 - 3 Years Education Level Other Professional Qualification Industry Project Management Jobs Qualifications Any Professional Certificate Description

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.

  • The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries;
  • keeping customer satisfaction at the core of every decision and behavior.

    The Call Centre should be able to speak fluent English, Akan, Ga, Hausa, Dagomba, and Ewe.

    The Call Centre Rep should also have the following qualities :

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication scripts when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and / or alternatives
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database.
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