Customer Service Executive
2d ago
source : Jobberman

Job Summary

The Customer Service Executive (CSE) is primarily responsible for the receipt and first level resolution of customer related incidents and request.

  • Minimum Qualification : HND
  • Experience Level : Mid level
  • Experience Length : 3 years
  • Job Description

    Key Roles and Responsibilities

  • Maintaining a positive, empathetic and professional attitude toward customers always
  • Responding promptly to customer inquiries
  • Communicating with customers through various channels
  • Acknowledgment and resolution of customer complaints
  • Being abreast on products and services rendered by the company
  • Processing customer requests
  • Troubleshooting and resolving customer incident reports
  • Keep records of customer interactions, comments and complaints
  • Provide feedback on the efficiency of the customer service process
  • Ensuring customer satisfaction and providing professional customer support
  • Weekly reporting of tasks done
  • Qualification and Skill Requirements

  • Ability to pay attention to details
  • Ability to empathize
  • Problem solving skills
  • Proficient use of Microsoft Office
  • Verbal communication skills
  • Written communication skills
  • Experience and Qualification
  • B.Sc. / HND in any discipline
  • 1 year of experience in a Customer Service Role
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