Customer Service/Call Center Sales
Anonymous Employer
Accra
4d ago
source : Jobberman

Job Summary

Open and maintain customer accounts by recording account information, keeping records of customer interactions and processing customer accounts and filing documents.

  • Minimum Qualification : HND
  • Experience Level : Mid level
  • Experience Length : 2 years
  • Job Description

  • Follow communication procedures, guidelines and policies
  • Meet personal / team sales targets and call handling quotas
  • Open and maintain customer accounts by recording account information, keeping records of customer interactions and processing customer accounts and filing documents
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;
  • expediting correction or adjustment; following up to ensure resolution

  • Prepare product or service reports by collecting and analyzing customer information and recommending possible product adjustment to management.
  • Manage large amounts of incoming calls and generate sales leads
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods / tools
  • Identify and assess customers' needs to achieve satisfaction by handling complaints, providing appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Cancel or upgrade customer accounts
  • Qualification and Requirements

  • A minimum of HND is required
  • The candidate should not have less than 2 years experience
  • Female preferred
  • Materials

  • 2 Branded uniforms each.
  • Salary Break Down

  • Salary Ghc 600 probationary GHS 750 after probation
  • Bonus / Commision : 15% on each sale.
  • Kindly send CV's to : debbydee7 gmail.com

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