A non-bank financial institution located in Ghana requires the services of energetic CALL CENTER EXECUTIVES. These Executives are expected to be residing IN OR AROUND CENTRAL ACCRA
Obtaining client information by answering telephone calls; interviewing clients; verifying information and entering same into a web-based database
Determining Clients’ eligibility for the company’s products by comparing client information to established requirements and policies.
Educating clients by explaining procedures; requirements, answering questions and also providing information.
Receiving and handling customer complaints in a timely manner.
Maintaining communication equipment by reporting fault and problems.
Maintaining and improving quality results by adhering to standards and guidelines and also recommending for improved performance.
Qualification Required & Experience
Education, Experience, and Licensing Requirements
Minimum of HND
Previous customer service experience, especially in the financial industry preferred.
Age Limit : 25
Skills Requirements :
Excellent Verbal communication
Excellent Phone skills
Good listening skills
Excellent Data entry skills
A good team player
Excellent Attention to details
Great sense of professionalism
Ability to Multi-task
The applicant must be able to speak good English and at least two (2) Ghanaian languages
25 July, 2020