Call Center Executives
Confidential
Accra, Ghana
2d ago
source : Current Jobs in Ghana

A non-bank financial institution located in Ghana requires the services of energetic CALL CENTER EXECUTIVES. These Executives are expected to be residing IN OR AROUND CENTRAL ACCRA

Job Summary

  • Obtaining client information by answering telephone calls; interviewing clients; verifying information and entering same into a web-based database
  • Determining Clients’ eligibility for the company’s products by comparing client information to established requirements and policies.
  • Educating clients by explaining procedures; requirements, answering questions and also providing information.
  • Receiving and handling customer complaints in a timely manner.
  • Maintaining communication equipment by reporting fault and problems.
  • Maintaining and improving quality results by adhering to standards and guidelines and also recommending for improved performance.
  • Qualification Required & Experience

    Education, Experience, and Licensing Requirements

  • Minimum of HND
  • Previous customer service experience, especially in the financial industry preferred.
  • Age Limit : 25
  • Skills Requirements :

  • Excellent Verbal communication
  • Excellent Phone skills
  • Good listening skills
  • Excellent Data entry skills
  • A good team player
  • Excellent Attention to details
  • Great sense of professionalism
  • Ability to Multi-task
  • The applicant must be able to speak good English and at least two (2) Ghanaian languages
  • 25 July, 2020

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