A highly skilled System Administrator experienced in troubleshooting Office 365 hosted exchange, printer related, security and connectivity issues
Minimum Qualification : Degree
Experience Level : Senior level
Experience Length : 4 years
We are looking for a skilled individuals to serve as the Systems Admins for escalating, troubleshooting and addressing technical issues.
Your key duties include troubleshooting Office 365 hosted exchange, printer related, security, connectivity and networking issues, providing support to end users on a variety of issues.
Identify, escalating when necessary, research, and resolve technical problems.
Respond to telephone calls and email for technical support.
Document, track, and monitor the problem to ensure a timely resolution.
This role relies on judgment to plan and accomplish goals and working in a 24hour shift system.
Minimum Qualifications :
Bachelor's degree or equivalent practical experience.
4 years of experience implementing, troubleshooting, and supporting Windows operating system.
Good understanding of TCP / IP and basic networking concepts (Subnets, VLANs, Unicast / Broadcast / Multicast, ACLs, DNS, DHCP, SSH, RDP, etc.).
Experience in Office 365 hosted exchange setups and troubleshooting
Troubleshooting mail issues in exchange and Office 365.
Troubleshoot and resolve software, hardware, printer, and broadband network issues by actively listening to the caller and asking appropriate questions to build a solution
Experience in fixing printer issues remotely.
Exceptional phone manners and customer service skills
Outstanding written and verbal communications skills
Exceptional interpersonal skills and proven positive attitude
Proven problem-solving methodology
Knowledge of Helpdesk ticketing systems
Knowledge and experience in Cloud platforms
Knowledge in Mac OSX is a plus